Search

FAQ's

• How do I secure my order?

  After a quick consultation, once you are happy with the design, details and quote, a 50% deposit by e-transfer to [email protected] confirms your order. The balance is due before pickup or delivery. Your date is reserved as soon as we confirm the deposit.

• How do I place an order for a custom cake?

  Choose whichever is easiest for you: fill out the order form on our website, message us on WhatsApp at +1 647-848-3503, or email [email protected]. You can send an order at any time, day or night, and we'll guide you through the details and reply with a quote.

• How much do your cakes cost?

  All of our cakes are customized and made to order, so pricing depends on size, flavour and design complexity. Cakes start at $180; see the Create Your Own page for starting prices and serving sizes.

• How far in advance should I order?

  As early as you can: popular dates fill up, and detailed designs take longer to make. Send your order whenever it suits you and we'll confirm availability right away. For anything needed in less than 24 hours, please call us on +1 647-848-3503.

• Do you take last-minute orders?

  Sometimes, depending on our schedule. For anything needed in less than 24 hours, please call us on +1 647-848-3503 rather than sending a message, so we can confirm right away. Rush orders are subject to availability, may carry a rush fee, and require full payment at the time of booking.

• How much do custom cakes cost?

  Custom cakes start at $180 for a 5-inch cake (serves 10–12), cupcakes, cookies and cake pops start at $60 per dozen. Each design is unique, so the final price depends on size, flavour and design complexity. See the full price list on the Create Your Own page.

• Do you cater?

  Due to the high volume of orders, we require at least 2 months advance notice for the request. For more specific details, catering prices, and deposit requirements, please contact us directly.

• Do you make gluten-free or vegan cakes?

  Yes. We offer gluten-free, vegan, egg-free, dairy-free, keto and nut-free options. Please mention any dietary needs on the order form so we can confirm what's possible for your design.

• How about Pick Up and Delivery?

  Pick up: Please book a 15 mins time slot for your pickup. Inform us 1 hour prior to arrival for final packaging. Delivery: Yes, delivery is subject to availability. Pricing starts at $25 based on distance.

• What kind of cream do you use?

  The best cakes require the finest ingredients. At Tubi's Cakes, we use traditional Swiss Meringue buttercream or Custard cream (European style) on all our creations.

• Do I need to refrigerate my cake?

  Cakes, cupcakes, and macarons should be brought to room temperature about 45min to 1 hour before serving for the best taste. Leftovers will keep for about 5 days in an airtight container.

• Where are you located?

  Tubi's Cakes is a custom cake studio in Midtown Toronto. We are a boutique home studio without a storefront, so every product is made to order; pickup is by appointment and delivery is available across Toronto and the GTA.

• I am allergic to nuts!

  Although we are not a 100% nut-free facility, we take allergies very seriously. Please ensure to indicate any allergies on the order form! We sanitize our work area prior to each production.

• Do you offer cake tastings?

  Yes! Cake tastings are available upon request. Please email or use the contact form for further information about our cake tastings.

• Do you make desserts other than cakes?

  Yes, we also offer desserts including cupcakes, cake pops, cookies, macarons, rice krispie treats, brownies, donuts, muffins, tiramisu, strawberry shortcake, cheesecake, banana pudding, cake truffles, cakesicles, and more.

• Can my florist decorate the cake?

  Due to food safety and insurance reasons, only the Tubi's Cakes team is permitted to dress the cake. We are happy to work with your florist to supply the florals for the cake prior to the event.

• Are your cakes fondant or buttercream cakes?

  We do both Fondant and Buttercream cakes! All of our custom cakes are either filled and covered in buttercream or draped in fondant, depending on the client's request.

• Can I keep the fondant figures?

  Yes! Fondant figures can be saved as keepsakes if stored properly in a cool and dry place. They can also be frozen in an airtight container to avoid condensation when defrosting.

• What ingredients do you use?

  All Cake: AP flour, cake flour, eggs, sugar, cocoa powder, baking powder, baking soda, salt, espresso powder, whole milk, lemon juice, sunflower oil, vanilla extract, vanilla, butter (may contain peanuts, tree nuts, milk, wheat, soya). Buttercream: Pasteurized eggs, sugar, butter, vanilla, salt, Belgian Chocolate. All products are halal and kosher.

• Cancellation / Refund?

  Because every order is custom made, the 50% deposit is non-refundable. Cancellations with at least 72 hours' notice are refunded minus the deposit and any materials already purchased; cancellations under 72 hours or once production has started cannot be refunded. See our Policies page for full details.